Expand Your Customers Base through Effective Communication With The Tekmetric Auto Repair System

As wonderful as it is to greet your customers with a friendly smile, in the digital age, it is much more important to provide them with an efficient and reliable service. Whether this means enhancing your overall customer service experience, or expanding your social media presence, it’s clear that the old way is no longer applicable, and business practices need to conform to the new standards. At Tekmetric they believe that if customer needs have evolved, then business requirements must evolve as well; and they aim to help you to do so with their auto repair software.

Amazon is one of the most successful online companies in history. This is because they have built a solid foundation on efficiency. The reason why they have millions of loyal customers is because it is the most efficient way of purchasing the products you want. Amazon continues to thrive, while sales in bookstores are plummeting. Why? Because when given the choice, a tech savvy customer is going to choose to fill out a five minute online form instead of a friendly customer service call. There are more books sold on Amazon than anywhere else, Netflix has demolished the video store, and Starbucks coffee shop has got the highest paid CEO in the food industry because it’s time between order and distribution is shorter than any other eatery. We are currently living in a microwave society, and if your auto business is going to succeed, it is essential that you provide your customers with an efficient service.

If your business is still stuck in the stone ages, Tekmetric is here to help.  One of the services that their auto repair software provides is an efficient message manager system. It eliminates the problem of scores of unanswered messages on customer’s cell, home and work phones. This auto repair software provides immediate notification to a customer’s cell phone informing them of the status of their vehicle, typical messages will include things such as:

  • Type of repair
  • Cost of repair
  • Length of time to repair
  • When the car is ready for pickup
  • Additional work required

Message manager solves core communication problems, improves shop productivity and saves time so that you can focus on other business needs. Simply add your customers contact details to the management system, and engage in direct communication with your customers through the module.

Great Features

  • Get order approvals, repair updates, appointment confirmations and any other form of communication with your customers by text straight to your mobile device.
  • Quickly find customer information.
  • Send out vehicle pickups, appointment reminders and much more with the click of a button using a canned messaging service.
  • Use the team chat service for efficient communication with your employees.

System requirements

As long as you have got internet connection and a computer, you are good to go!

Bonus

Tekmetric is so confident about their auto repair software that they have decided to offer their services to auto shops around the country for the whole of 2018! No you didn’t read wrong, Tekmetric is giving away this fantastic service completely free of charge! No contracts, no hassle, no gimmicks.


by Rahul Paul via Everyone's ADM Blog Posts - Automotive Digital Marketing

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